Shipping Policy

At Haven Crafts, we are proud to support the local artisans of Odisha and bring you unique, handcrafted products that celebrate their rich cultural heritage. We are committed to delivering your orders promptly and securely.

Please read our Shipping Policy to understand how we handle shipping, delivery timelines, and charges.

1. Shipping Locations

We currently offer shipping to all locations within India. For International orders write to us at info@havencrafts.in.

2. Processing Time

After you place an order on our website, it will be immediately intimated to the respective artisan responsible for the product.
The artisan will begin processing your order, ensuring that it is crafted or prepared with care and attention to detail. Please allow 2-3 business days for the artisan to process the order. Custom or made-to-order items may take additional time, and you will be informed about any delays.

3. Shipping Methods

We have reliable third-party logistics partners for all our shipments.
Once your order is shipped, you will receive a tracking number via email, so you can easily track your shipment’s progress.

4. Shipping Charges

Shipping charges for orders within India will be calculated at checkout based on your delivery address and order weight. Shipping costs are calculated automatically during checkout.
For international orders, shipping costs will also be calculated at checkout. Please note that international shipping may incur additional customs duties or taxes, which are the responsibility of the customer.

5. Delivery Timeframe

Once your order is dispatched, the delivery typically takes 7-10 business days for most locations within India. Remote areas may experience longer delivery times.
International shipments may take 15-20 business days depending on the destination country. Delivery times can vary due to customs clearance or other factors.

Note: Shipping times are estimates and are not guaranteed. External factors, such as weather conditions or customs delays, may cause variations in delivery times.

6. Order Tracking

After your order is shipped, we will send you a confirmation email with your tracking number. You can track your shipment using the tracking details provided by our logistics partner.

7. Shipping Delays

While we strive to deliver all orders within the expected timeframe, shipping delays can occasionally occur due to factors beyond our control, such as Weather-related delays, Customs processing (for international shipments), High volume of orders during peak seasons.
In case of any significant delay, we will notify you as soon as possible and keep you updated on the status of your order.

8. Shipping Errors

If there is any issue with your shipment, such as receiving an incorrect product or a damaged item, please refer to our Return & Refund Policy for guidance on how to initiate a return or exchange. You can also contact us directly for assistance at info@havencrafts.in.

9. Additional Information

If your order contains multiple items, they may be shipped separately based on availability. You will receive separate tracking numbers if your order is split into multiple shipments.
For international orders, you are responsible for any customs duties or taxes imposed by your country’s customs authorities. These charges are beyond our control and are not included in the shipping cost.

10. Our Commitment

At Haven Crafts, we are committed to delivering your handcrafted items with care and attention to detail. Every order you place directly supports our artisans and their craft, and we want to ensure that your shopping experience is as smooth and enjoyable as possible.

Need Help?
If you have any questions regarding shipping or need assistance with tracking your order, feel free to contact us at info@havencrafts.in