SHIPPING, RETURN, REFUND & EXCHANGE POLICY

We know it can be frustrating when the online purchase is not quite right, so we offer a complete guarantee to all our customers. We have very customer friendly return & refund policies.  

We are committed to 100% customer satisfaction with each and every purchase. This is enabled by a two-way approach between our artisans and consumers. Catering to our consumers’ specific requirements, our artisans weave the best quality products and derive satisfaction.   

Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. 

Since each product is handcrafted and unique in its own way, an irregular weave or stitch shall not be considered as a defect. Due to its handcrafted nature, the products will have some imperfections and irregularities, showing their uniqueness.  

Also, we carefully check the products before shipping them to our customers, but if you receive a product which got damaged in transit or a wrong one from the one you had ordered, we will return / exchange them. 

Our Hassle Free Return/Exchange Process: 

Return / Exchange request must be placed within 48 hours from the date of receiving the product. Email us with the Subject: “Order Return Request – Order No. X”. Replace X with the order number of your purchase. Also, state if you want an exchange / return of the product. 

Ship the product which you want to exchange / return to us within 7 days from the date of receiving the product. On receipt of the returned / exchanged item, it goes through a quality check. If the item satisfies our terms and conditions, we will initiate the refund process within 7 business days or dispatch the exchanged item within 3-5 business days. 

Our address for shipping:

HAVEN CRAFTS
Samalpur, Near DAV School
Baleshwar - 756056
Odisha,India
Email: info@havencrafts

 

Terms and Conditions:

Return/Exchange is applicable for items with a defect or is different from the order placed. In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the product. We will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping. In case of cash on delivery orders, please share the account details for transfer of the refund amount along with the return request.  

Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address. Return/Exchange request must be placed within 48 hours and shipped to us within 7 days from receipt of product. We will initiate the refund or exchange once the item passes through quality check. In the case of returns, banks normally take 7 business days to process a refund once it has been initiated from our end. In the case of exchanges, your new order will be dispatched to you within 7 business days after we receive the earlier shipment. 

Return in the same condition in which it was delivered to you. Do not use, wash, alter/tamper or soil the products. Items must have the original packing, labels and tags intact, altered and illegible serial number will also void return. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit. 

  • HAVEN CRAFTS is a Social Initiative by RAKHI JAIN dedicated for empowerment, advocacy and community development of Handicraft artisans. At Haven Crafts we are dedicated to preserving and promoting the ancient craftsmanship by creating sustainable livelihoods, promoting and protecting the rights of the artisans, arranging socio-economic upliftment and skill development programs for traditional craft workers, arranging awareness programs for establishment of artisans rights, fair trade certifications, market linkage, green certifications, and eco-labeling for products.

  • We at HAVEN CRAFTS work hand-in-hand with skilled artisans, particularly women-led groups, to create timeless, eco-friendly products that honor tradition while embracing sustainability. HAVEN CRAFTS is not just a brand; it is a movement to protect traditions, empower hands, and build a future where craftsmanship turns in to Craftpreneurs. We help Craftpreneurs to digitize their business, design new products, conducts skill development workshops, finance and inventory management, connects B2B and B2C clients etc.

  • OUR INSPIRATION - RAKHI JAIN

    Sometimes, true inspiration comes from the most unexpected places. For us, that inspiration is Rakhi Jain - a young changemaker whose pure-hearted vision lights our way. Even at her young age, Rakhi Jain has shown a rare sensitivity towards the environment, creativity, and the spirit of community. Her fresh ideas, her questions about the world, and her deep care for sustainability remind us every day why it is important to build a better future — not just for us, but for the generations to come. From a young age, she was moved by the beauty of handmade crafts and the silent stories woven into every thread, every fiber, and every piece of earth molded by skilled hands. She saw not just art, but livelihoods, legacies, and centuries of wisdom at risk of being forgotten in an increasingly mechanized world.

    Rakhi Jain’s belief that small actions can lead to big changes inspires us to think differently, to act responsibly, and to create with purpose. She advocated for Upcycling plastic and textile waste into meaningful products, Empowering women artisans, especially from underserved communities, Reviving traditional crafts with modern relevance and global reach, Building conscious consumerism, where every purchase supports a cause.

    Haven Crafts was born from this inspiration — to become a "haven" for artisans, a sanctuary for sustainable creativity, and a platform for heritage crafts to shine again.

    Through Haven Crafts, we are not just creating products. We are carrying forward a movement sparked by Rakhi Jain — a movement of hope, heritage, and healing.

  • FOUNDER'S NOTE

    At Haven Crafts, we believe that every thread, every fiber, every touch of craftsmanship carries a story, a story of resilience, tradition, and dreams for a better tomorrow. What began as a simple idea to honor artisans, protect our environment, and revive forgotten skills has now blossomed into a global movement. A movement where creativity meets responsibility. Where discarded plastic and textile waste are reborn into beautiful, meaningful creations. Where the hands that craft our heritage are given the respect, dignity, and opportunity they truly deserve.

    At Haven Crafts, every product we create carries the commitment to sustainability, to fair trade, to heritage, and to humanity. We are more than a brand. We are a community of dreamers, doers, and believers.

    Each product crafted by Haven Crafts carries a legacy -

    1. The legacy of forgotten skills revived.
    2. The legacy of waste reborn into wonder.
    3. The legacy of hands once overlooked is now celebrated.

    We invite you to join us - 

    • To cherish what is handmade,
    • To honor what is ancestral,
    • To protect what is precious,
    • To honour both our roots and our dreams.


    “At Haven Crafts, the journey is just beginning — and your hands are part of the story too. Every piece of art carries a story, and every artisan deserves to be celebrated. My dream is not just to promote their products, but to give these artists a life of dignity and pride." 

    – RAKHI JAIN, Founder, HAVEN CRAFTS

"Every purchase is not just a sale — it is a step towards transforming lives. When you buy a handmade painting, you don’t just decorate your walls, you light up an artisan’s home."